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Stand upright in your normal shoes with your arms relaxed at your sides. The top of the cane should align with the crease of your wrist — your elbow will have a natural 15–20° bend, which is the optimal angle for load transfer and comfort.

Use our Size Calculator for a guided recommendation in under a minute.

Standard sizes run from 29″ to 38″ (approx. 73–96 cm). If you're between sizes, go slightly longer — a marginally tall cane is easier to adapt to than one that's too short.

Outside this range? Contact us — we offer custom sizing.

Hold the cane in the opposite hand to your weaker or affected leg. This mirrors the natural arm-swing of walking and transfers weight efficiently across the body. Move the cane forward with your weaker leg, then step through with your stronger leg.

Yes — especially for the POP™ series. If you have a specific color combination or artistic concept in mind, email help@daiwalk.com and we'll discuss your vision.

Note: customized items are non-returnable due to their bespoke nature.

Yes. The 3D Configurator lets you explore color combinations and visualize your cane directly in your browser — no commitment required.

Yes. We laser-engrave initials, a name, or a phone number on the cane's signature silver ring. Add your personalization on the product page via the Add personalization field. Maximum 10 characters for the best result.

Treat your cane like a belt or a watch — it either coheres or clashes with what you wear.

• Neutral tones — black, charcoal, stone — pair with everything
• Warm naturals — tan, camel — complement earthy palettes and denim
• Bold colour — cobalt, red, pink — a statement against minimal outfits

All DaiWalk canes ship with a 100% natural rubber tip for superior all-terrain grip. When replacing, use only original DaiWalk spare tips to ensure the correct diameter and maintained performance. Available in the accessories section of our store.

Rubber tips can bond tightly to the shaft over time. Our specialized removal tool makes it safe and easy — available in the accessories section.

Wipe the shaft and handle with a damp cloth as needed. Avoid prolonged exposure to moisture or direct heat. A dry cloth is sufficient for the rubber tip.

Store upright or hanging — avoid leaning heavy objects against the shaft.

Yes. Walking canes are permitted as carry-on items under TSA and equivalent international guidelines. A standard rubber tip is never an issue. If you use a metal spike winter tip, pack it in checked luggage.

Standard orders are typically processed and dispatched within 1–3 business days. Custom or personalized orders may require up to 5 business days before shipping.

Prices shown do not include import duties or taxes, which may be applied by your country's customs authority upon arrival. These charges are the responsibility of the recipient.

Delivery times are estimates and may be affected by customs clearance or peak seasons. If your tracking hasn't updated in several days, email help@daiwalk.com and we'll investigate immediately.

Yes — to most countries worldwide. Ensure your shipping address is accurate and include a mobile number to avoid delivery issues.

Email help@daiwalk.com with your order number and reason for return. Items sent back without prior approval will not be accepted. Once approved, we'll send full instructions.

We recommend using a trackable shipping method.

Personalized items — including custom lengths, color combinations, and engravings — cannot be returned or refunded unless they arrive defective or damaged.

Inspect your order immediately upon receipt. If it's defective, damaged, or incorrect, email help@daiwalk.com with photos. We'll resolve it as quickly as possible.

The fastest way: return the item you have, and once accepted, place a new order for the correct item.

Once we receive and inspect your return, we'll notify you of the outcome. If approved, a refund is issued to your original payment method within 10 business days. Allow additional time for your bank to post the amount.

If 15 business days have passed with no refund, contact help@daiwalk.com.

Yes. If your order is shipped within the EU, you have the right to cancel or return within 14 days for any reason, without justification. The item must be unused, with tags, and in original packaging — with proof of purchase.